CapyCas Privacy Policy

At CapyCas, we understand that your personal data matters, and we are committed to handling it responsibly whenever you use capycas casino. This Privacy Policy explains what information we collect, why we collect it, and how we protect it when you play at CapyCas casino. By registering an account, accessing capycas login, downloading the capycas app, or claiming any capycas bonus, you agree to the practices described below.

Information We Collect

We at CapyCas gather data necessary to verify your identity, process transactions, and provide a secure gaming environment. We collect the following categories of information:

• Registration details such as your name, date of birth, email address, and country of residence when you create an account at Capy Cas
• Identity verification documents, including government ID, proof of address, and payment confirmation, submitted during our KYC process
• Payment information related to deposits and withdrawals made through cards, bank transfer, or cryptocurrencies
• Technical data such as IP address, device type, browser information, and login timestamps whenever you use capycas casino login
• Gameplay activity, including wagers, bonus usage, and session history, used to manage your account responsibly
• Communication records from live chat, email, or support tickets

Information Collected Through the CapyCas App

Our CapyCas app, available as a progressive web application on iOS, Android, Windows, and macOS, may request permissions for push notifications and biometric login such as Face ID or fingerprint. When you use the capycas casino app, we process biometric authentication locally on your device; we do not store raw biometric data on our servers.

How We Use Your Information

We use your personal data to operate CapyCas casino safely and efficiently. Our CapyCas team relies on your information to:

• Verify your identity and confirm you meet the minimum age and jurisdiction requirements
• Process deposits, withdrawals, and apply the withdrawal limits tied to your lifetime deposits
• Detect and prevent fraud, money laundering, or third-party payment misuse
• Administer bonuses, including the welcome package, reload offers, and any capycas no deposit bonus you may be eligible for
• Monitor for signs of problem gambling and apply responsible gaming tools where necessary
• Communicate with you about account activity, promotions, and policy updates
• Comply with legal obligations arising from our registration in Costa Rica

Legal Basis for Processing

We process your data based on the performance of our contract with you, our legitimate interest in preventing fraud and abuse, and your consent where required, such as for marketing communications. Where you reside in the European Union or United Kingdom, we aim to align our practices with applicable data protection standards, even though CapyCas Casino is registered in Costa Rica and does not operate under a specific gambling licence.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment processors handling deposits and withdrawals, including cryptocurrency transactions
• Identity verification providers used during our KYC checks
• Our affiliate partner, Lum Partners, for the purpose of tracking referrals connected to the capycas casino bonus programs
• Regulatory or law enforcement authorities where legally required
• Service providers supporting our live chat, hosting, and technical infrastructure

Restricted Jurisdictions and Data Processing

We do not permit real-money play or deposits from the United States, Malta, Georgia, Poland, Belarus, or Russia and their territories. If we detect registration attempts from these locations, we may collect additional data to confirm your location, including IP address analysis. Players attempting to use a VPN to bypass these restrictions violate our terms, and we reserve the right to confiscate funds and suspend access; such decisions are final.

Cookies and Tracking Technologies

We use cookies and similar technologies across CapyCas casino to remember your preferences, maintain your session during capycas login, and analyse site performance. Our cookie practices are described in more detail in our separate Cookie Policy, which you can review for additional information about managing your preferences.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and anti-money laundering obligations. If your account becomes dormant after 90 days without a deposit, bet, or withdrawal, we may terminate it, and any remaining cash may be withheld in accordance with our terms. We retain verification documents for as long as necessary to meet regulatory requirements.

Data Security

We implement technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our CapyCas team restricts access to personal data on a need-to-know basis, and payment information is handled through secure, encrypted channels. Despite these measures, no system is completely infallible, and we encourage you to use strong passwords and protect your login credentials, especially when accessing capycas casino login on shared devices.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

• Request access to the information we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise these rights, you may contact our support team at [email protected], and we will respond as soon as reasonably possible.

Responsible Gambling and Data Monitoring

We at CapyCas casino monitor account activity for signs of gambling addiction. If we detect patterns suggesting harm, we may contact you, apply deposit or loss limits, or close your account as part of our responsible gaming commitment. This monitoring involves processing behavioural data related to your deposits, wagers, and session frequency.

Third-Party Links and Services

Our platform may contain links to third-party websites, including payment providers or our affiliate programme pages. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Children's Privacy

CapyCas Casino is intended only for individuals who meet the minimum legal age of 18, or the legal age in their jurisdiction if higher. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of capycas casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or if you wish to exercise any of your privacy rights, please reach out through our 24/7 live chat or email us directly at [email protected]. Our CapyCas support team is available around the clock to assist you with privacy-related enquiries.